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After spending years in gaming, hospitality, CRM, and revenue strategy, people sometimes ask whether I’m still optimistic about the industry. Absolutely. Yes, the business continues evolving rapidly. Technology changes. Customer behavior changes. Competition changes. Regulations change. Economic cycles change. But gaming has always been resilient because the industry constantly reinvents itself. What keeps things interesting…
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Over the last two years, labor conversations inside gaming have changed significantly. Operators are facing increasing pressure around payroll, overtime, recruiting, retention, and operational efficiency. At the same time, customer expectations haven’t gone down at all. That creates a difficult balancing act. The interesting thing is that labor efficiency is no longer just an HR…
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Across the gaming industry, loyalty programs are quietly evolving again. For years many casino loyalty systems focused heavily on transactional rewards alone. Points. Discounts. Mailers. Free play. Standard tier benefits. Those things still matter, obviously. But customers increasingly expect experiences alongside rewards. That shift is important. Modern loyalty strategy is becoming more personalized, more digital,…
